FindGF Refund & Cancellation Policy

1. Digital Goods & Credit Delivery

All communication credits purchased on FindGF are digital intangible goods that are credited automatically and instantaneously to your member balance upon successful payment confirmation from the authorized payment gateway (Razorpay / UPI / NetBanking / Cards).

2. Failed Transactions & Bank Deductions

In rare situations where funds are deducted from your bank account or UPI wallet, but a technical interruption prevents the credits from being deposited into your FindGF wallet:

• The automated payment gateway will typically reconcile and reverse the transaction back to your original payment method within 24 to 72 bank working hours.
• Alternatively, you can email our support team at support team with your Payment Transaction ID (e.g. Razorpay Payment ID starting with pay_...), and we will manually credit the purchased package to your account balance within 6 to 12 hours.

3. Refund Eligibility Criteria

Refunds may be considered under the following legitimate circumstances:

• Duplicate Charges: If you were accidentally billed multiple times for a single package purchase due to network latency, duplicate charges will be refunded in full.
• Unutilized Credit Packages: If you purchased a credit bundle by mistake and have NOT utilized any of the purchased credits, you may request a cancellation and refund within seven (7) days of purchase.

Note: Credits that have already been used or consumed to initiate, send, or receive private chat messages are non-refundable.

4. How to Request a Refund

To request an investigation or refund, please submit a ticket via our Contact & Support Page or email us with the following details:

• Your Registered Member Email Address
• Payment Transaction Reference / Order ID
• Date and exact amount paid
• Reason for the refund request

Our billing operations team reviews all requests within 24 business hours.

5. Processing Timeframe

Approved refunds are returned strictly to the original payment source (UPI, Credit/Debit card, or NetBanking account) through the payment gateway within 5 to 7 standard business days, in full accordance with RBI banking regulations.